What is your return policy?

All sales are final. No refunds or exchanges are allowed.

 

What should I do if I receive a defective item?

We only sell items in brand new condition! In the rare event the item is defective, please contact us by phone or e-mail to get an exchange!

 

What should I do if I receive an incorrect item?

If you accidentally receive an item that you did not order, please send us an e-mail!

 

How do I recover my forgotten password?

If you've forgotten your password, you can recover it in the Login section. Enter your email address and we'll send you instructions on how to retrieve your credentials.

 

Are out-of-stock items restocked?

If you’re looking for a product that is sold out at the moment, sign up for its alert to be notified once it is back in stock.

 

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact Customer Service.

 

I’ve sent you an email, when will you reply?

We reply to all e-mails within 24 hours!